Terms and Conditions
Effective Date: July 30, 2024
Welcome to Remarkable Memories (“we,” “us,” or “our”). By accessing or using our website (www.remarkable-memories.net) and related services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, please do not use our services.
1. Use of Services
1.1. You must be at least 18 years old to use our services, or have consent from a parent or legal guardian.
1.2. You agree to provide accurate, complete, and current information when placing an order or creating an account.
1.3. You are responsible for maintaining the confidentiality of your account credentials.
2. Orders & Payments
2.1. All prices are listed in U.S. Dollars (USD) and may change without prior notice.
2.2. Full payment is required at the time of purchase through our secure checkout system.
2.3. Custom or personalized products require full upfront payment before production begins.
3. Customizations & Image Uploads
3.1. You are responsible for ensuring that any images submitted for customization comply with our content guidelines.
3.2. By uploading an image, you confirm that you own the rights or have permission to use it.
3.3. We reserve the right to reject any images that are offensive, inappropriate, or violate intellectual property rights.
3.4. If proofing is offered, final approval is required before we proceed to print.
4. Refunds, Returns & Cancellations
4.1. Due to the personalized nature of our products, all sales are final once production has started.
4.2. Cancellations must be requested within 24 hours of placing an order.
4.3. Refunds are only issued for defective items or errors attributable to us.
4.4. Issues must be reported within 7 days of receiving your order.
5. Intellectual Property
5.1. All website content, designs, and materials are the property of Remarkable Memories and are protected under applicable copyright laws.
5.2. You may not copy, modify, distribute, or reproduce any content without our prior written consent.
6. Privacy
6.1. We value your privacy. Please refer to our Privacy Policy to understand how your data is collected, used, and protected.
7. Limitation of Liability
7.1. We are not liable for delays caused by shipping carriers, force majeure events, or incorrect information provided by customers.
7.2. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our services.
8. Modifications to Terms & Services
8.1. We may update these Terms at any time without notice.
8.2. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.
9. Governing Law
9.1. These Terms are governed by the laws of the State of Texas. Any legal action must be brought in the courts located in Texas.
10. Contact Us
If you have any questions or concerns, please reach out to us:
Email: info@remarkable-memories.net