Non-Refundable Policy

Non-Refundable Policy

Effective Date: July 30, 2024

At Remarkable Memories, each item we create is custom-made with care and attention, crafted specifically for you. Because our products are personalized and made to order, all sales are final once production has begun.

Non-Refundable Items

The following items are not eligible for refunds:

• Customized Products: Items that include personal photos, names, dates, dedications, or other custom elements.
• Digital Products: Any downloadable files or digital assets provided as part of your order.

Refund Exceptions

We offer refunds or replacements only in the following situations:

• A product defect or error caused by us (e.g., printing mistakes, incorrect personalization).
• Your order arrives damaged during shipping, and you notify us within 7 days of delivery.
• We are unable to fulfill your order due to unforeseen circumstances on our end.

Cancellations

You may request a cancellation within 24 hours of placing your order, as long as production has not started. After this period, cancellations are no longer possible.

Contact Us

If you believe your situation qualifies for a refund or adjustment under this policy, please contact us with your order details and a description of the issue:

Email:info@remarkable-memories.net

We are committed to delivering exceptional quality and customer satisfaction. Thank you for your understanding and support of our handcrafted, personalized work.