Every Remarkable Memories book is more than a product — it’s a keepsake of comfort and love. Because each book is created just for you, we want to be clear about how your order is handled from start to finish.

💙 Processing Time

All customized orders require 18–20 business days for design and personalization.

Orders placed on weekends or holidays will begin processing the following business day.

Each page is prepared with care, so we don’t rush the creation process — but we do provide options if you need your keepsake sooner.

🚚 Shipping Options (After Processing)

We offer several delivery methods at checkout:

Standard Shipping: 3–7 business days

Expedited Shipping: 1–3 business days

International Shipping: 7–21 business days (depending on destination)

💡 Need it faster? Select our Rush Design Add-On at checkout to move your order to the top of the line.

📦 Shipping Rates

Shipping rates are calculated at checkout based on:

Book size and weight

Destination

Chosen shipping method

🔎 Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number. You can follow your package directly through the carrier’s website.

🌍 International Orders

Customers are responsible for any customs duties, taxes, or fees required by their country.

Delivery timelines may be affected by customs processing.

⚠️ Delays & Issues

Lost or Delayed Shipments
If your package is delayed, please contact us at info@remarkable-memories.net
. We’ll work directly with the carrier to locate your order or find a resolution.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 7 days of delivery and provide photos of the issue. We will review your case and provide a replacement or other resolution.

Unclaimed or Undeliverable Packages
If a package is returned due to an incorrect address or failure to claim, we will contact you. Additional shipping fees may apply to resend the order.

💌 Contact Us

If you have any questions about your order, shipping, or special requests, we’re here to help.

📧 Email: info@remarkable-memories.net

✨ Thank you for trusting us with your keepsake. Every book is created with intention, care, and love — just as it deserves to be.