Customer Policy and Disclaimer

Customer Policy & Disclaimer

Effective Date: July 30, 2024

At Remarkable Memories, we are committed to delivering high-quality, personalized products with exceptional service. This Customer Policy outlines your responsibilities and includes important disclaimers to ensure a smooth, transparent experience for both parties.

Customer Responsibilities

• Accuracy of Information: Customers must ensure all personal details, customizations, and image uploads are accurate and compliant with our guidelines.
• Timely Submission: Required files or information must be submitted by stated deadlines to prevent production delays.
• Compliance: Content submitted must not infringe on copyright, violate any laws, or contain offensive, harmful, or inappropriate material.

Disclaimers

• Color Variations: Final printed colors may differ slightly from what is displayed on-screen due to differences in monitors and printing processes.
• Production Times: While we provide estimated production and shipping timelines, these are not guaranteed and may be affected by third-party delays, weather, or supply chain issues.

Liability

• We are not responsible for errors caused by incorrect information or low-resolution image uploads provided by the customer.
• Remarkable Memories is not liable for any damages resulting from misuse or improper handling of our products.

Force Majeure

We are not liable for delays, non-performance, or cancellations due to events beyond our control, including but not limited to: natural disasters, labor strikes, transportation disruptions, pandemics, or governmental actions.

Contact Us

If you have any questions or concerns about this policy, please reach out to us:

Email: info@remarkable-memories.net

By using our services, you acknowledge that you have read, understood, and agreed to this Customer Policy and all other policies outlined on our website.